Refund policy

Last updated: 2026-05-27

This policy applies to payments processed during Xovi Phase 0, from May 16, 2026 to August 10, 2026. During this initial stage, the associated payments are managed by Habacuc Isaías Vera Hernández, an individual conducting business activities, as the operational and tax manager of payments.

You may request a refund related to payments, subscriptions, and contributions made through Xovi, subject to the conditions described in this policy.

1. Summary by payment type

2. How to request a refund

To request a refund, email hola@axolodao.org with the following information:

• Full name or email associated with the payment.
• Approximate payment date.
• Payment type: subscription, one-time payment, or contribution through Stripe.
• Proof of payment, receipt, or payment identifier, when applicable.
• Reason for the request.

3. Subscriptions

You may cancel your subscription through the Stripe payment portal or by emailing hola@axolodao.org. Cancellation prevents future charges, but it does not always imply an automatic refund of charges already processed.

If you request a refund within the first 7 days from the initial subscription, initial purchase, or monthly renewal, we will review the request under this policy. After that period, refunds will be reviewed on a case-by-case basis and, when applicable, processed to the original payment method used in Stripe.

4. One-time payments or contributions through Stripe

One-time payments or contributions made through Stripe may be reviewed for refund if the request is submitted within the first 48 hours from payment confirmation, or when there is a duplicate charge, technical error, or unrecognized charge.

After the first 48 hours, requests will be reviewed on a case-by-case basis, considering whether the payment has already been processed operationally or for tax purposes, whether the service was used, whether there was a duplicate charge, billing error, technical failure, or any applicable legal obligation.

When a refund is approved, it will be issued to the original payment method used in Stripe. Processing times may depend on Stripe, the issuing bank, or the payment method provider.

5. On-chain operations

On-chain operations made in ETH, USDC, or other digital assets to addresses associated with AxoloDAO, including treasury.axolodao.eth, are irreversible once confirmed on the corresponding network. Xovi cannot cancel, modify, reverse, or refund a transaction confirmed on a blockchain network.

Before confirming an on-chain operation, carefully verify the network, token, amount, and destination address. Operations sent to the wrong network, to the wrong address, or from a wallet not controlled by the user are not recoverable through Xovi.

6. Non-refundable cases

• Requests submitted outside the indicated time windows.
• Substantial use of the service before requesting a refund.
• On-chain operations confirmed on a blockchain network.
• Errors in network, token, amount, or destination address entered by the user.
• Payments associated with benefits, access, or services already used, unless there is a failure attributable to Xovi or an applicable legal obligation.

7. Response time

We will aim to respond to refund requests within 72 business hours. In cases that require Stripe validation, payment review, tax verification, technical review, or additional information, the resolution time may be longer.

8. Contact

For manual requests, clarifications, or payment-related disputes, you may email hola@axolodao.org.